Designed for General and Diverse Audiences
Message: What you said is not what they heard. Mastering
the communication skills that get even the most difficult message across in
a way that inspires people to reach higher.
Audience: Appropriate for general and diverse audiences
including both employees and managers.
Description: Words create reality and once you say them
you can’t erase and record over. But you can learn how to
say it right the first time and recover quickly when you don’t.
Loretta Malandro, Ph.D. in Communication Theory and Research, teaches the
new language and shorthand communication skills that make your life easier
by:
- Demanding accountability and straight talk
- Turning difficult conversations into positive outcomes
- Promoting collaboration and teamwork
- Eliminating victim-mentality
- Turning casual promises into commitments with integrity
- Holding people accountable for high standards
The goal is not perfection—the goal is to master recovering quickly
by being accountable for how your words impact others. Words either trigger
action or reaction, they inspire or derail people—it’s your choice.
When you learn to harness the power of words you and use them purposely to
produce collaboration, high morale and performance, and inspired people. The
goal is for you to be in command of the new language that produces extraordinary
results through people.
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