| Being a business professional is all about
managing, motivating, and leading, or in other words, getting people to
do what you want. And, far and away, the most important tool for accomplishing
this objective is language. Written by an internationally recognized expert
on business communications, this book offers managers deep insights into
the power of language and how to wield it effectively in any organization. |
| Loretta Malandro arms readers with
more than 200 power words and phrases designed to help readers become
better managers, leaders, and coaches. She also reveals communication
secrets such as emotional triggers, victim versus ownership language,
escape phrases, as well as language for "softening the edges,"
reframing, accountability, and recovering from communication gaffes. |
