Customized for Executives, Leaders, and Management Groups

Message: The Keys to the Kingdom—unleashing the discretionary effort of people by building accountability and owning results.

Audience: Appropriate for executives, leaders and management groups.

Description: Visionary leaders are continually looking for the secret weapons that build a great company. The new secret weapon on the block is straight talk—laser communication that gets right to the point and gets results fast. Loretta Malandro, Ph.D. in Communication Theory and Research, teaches shorthand communication skills for leaders at all levels that:

• Demand accountability and straight talk
• Turn difficult conversations into positive outcomes
• Promote collaboration and teamwork
• Eliminate victim-mentality
• Turn casual promises into commitments with integrity
• Hold people accountable for high standards
• Allow for quick recover from mistakes and breakdowns

Collaboration, accountability, and aligned action are your only real competitive advantages today. Straight talk and accountable communication harnesses the power of words to produce high-impact results. These skills put leaders in command of the new language of leadership. Without this, leaders are frustrated with people and organizations where communication breakdowns, slippage, and lack of real alignment get in the way of results. For example:

• Tell people what you want not what you don’t want.
  Avoid: You’re not giving your people direction
  Replace With: I want you to provide your people with a plan to…
• Eliminate wiggle room and hedging.
  Avoid: I think it’s a good idea but I’m not convinced.
  Replace With: I have concerns. Let’s talk before we act.
• A qualified “yes” is always a “no”.
  Avoid: Try, perhaps, maybe
  Replace With: Yes, you can count on me to….Or No, I cannot commit at this time.

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